Has anyone dealt with going to a dealership with a complaint about your (new) car?What is the process when you are not happy with the responses you get? Dh got me a car last year(prius) and I really feel there is something not right with the paint job on this car. I set up an appointment to take it in WED,and noted it was to get a *written evaluation of the body paint*. There are nicks in the paint down to the metal.Thought it was the hood only,but am finding it all over after washing the car yesterday. I told dh I really hate washing the car,because I see all the scratches and nicks. I always said my moms Corolla(that is 11 years old) has a better body condition than my new car. And yesterday I told dh that even his former Ford ranger(another 99) looked better,and we hauled all sorts of stuff in it. I don't expect the dearlership/service center to admit any fault with the paint.No one ever likes to admit fault.I dealt with than when our new roof leaked-warranties mean nothing to so many that tout them.I am sure they will say it is just normal wear and tear,but I have never had so much obdy damage on a new car. We waited so long to buy a new car.It stinks when you end up with something of poor quality. Depending on how this issue is handled maybe dh will consider getting a different car even if it means taking a loss.It does get 52 mpg,so someone will hopefully want it. I did buy some touch up paint but will not mess with the car till I have it looked at.I told dh at this rate of damage we will have more paint touch up dabs on the car than normal paint.