I had the same experience with another company. Not the return part, but in that the wood is cheap, they said it would hold 4 standard size chickens (it will barely hold2), and I doubt it will hold up through the rest of the winter. My chicks haven’t even made it outside yet. I just figured it will be too much trouble to dissasmble it to try to send it back, so I am working on enclosing a dog pen we no longer use and putting the coop inside of it. I will use the old dog house as an extension of the coop, and the chicks will have the whole dog run as their area. I have learned my lesson and won’t try to purchase anything like this without seeing and touching it first.
I actually went and saw the one I wanted put together. I was actually surprised it was pretty solid. I did seal it before I put it together just in case. At this point, only time will tell.