I say treat it lime breaking and entering. I would have her make out a police report, whether they say nothing can be done or not. This way she has somewhere documented that he was there unannounced watching her television. Don't know.whether the office will admit fault but I would bet if they k.ow anything about loss control they ain't admit to anything. I would bet if you poked up.state laws you will.see that they have to provide notice. I have yet to see a state that allows otherwise. If you find that to be the case, that it isn't allowed, I would even place a few calls to a lawyer. Offices listen when you bring up things like attorneys. Just what I would do. Seems I would loom up whatever possible to ensure her safety and to get them on the ball. If it happened to her t is probably happening to others in the apartments as well. Good luck.