Dear Mods and Administration.....

Discussion in 'Website Announcements, Feedback, Issues, & Guides' started by seminolewind, Jan 15, 2012.

  1. seminolewind

    seminolewind Flock Mistress Premium Member

    Sep 6, 2007
    spring hill, florida
    Hi. I was wondering if there was a way to sticky a thread to post on for site or site user problems , and perhaps a list a volunteers that are more computer educated to sortof "mod" or "hover" over it, and try to help people.

    I think it's confusing out there to :

    not know where to post a problem
    not know a guess from an educated suggestion
    easier to get educated help from only volunteering savvy computer people
    Possibly making those volunteers the only ones approved to answer or help
    If you want to help, you may have to sign up to be a volunteer.

    It may make alot of people alot more comfortable to know where to go and get help from a person with computer knowledge, and know that their problem with have follow through.

  2. seminolewind

    seminolewind Flock Mistress Premium Member

    Sep 6, 2007
    spring hill, florida
  3. elevan

    elevan Chillin' With My Peeps Premium Member

    Thanks for the suggestion. We're discussing some options.
  4. DuckLady

    DuckLady ~~~Administrator~~~BYC Store Support Staff Member

    Jan 11, 2007
    NE Washington State
    Yup we are discussing it.

    The hard part is to
    1) get someone to do it
    2) get someone to do it without the thread turning into a litany of complaints as has been seen.

    We are discussing an option that may or may not work. Being a holiday weekend, not many tech peeps are around.

    We may end up doing something similar to this

    But with a skeleton crew today and tomorrow, it might be a few days.

    Thanks, it is a GREAT suggestion!
  5. EweSheep

    EweSheep Flock Mistress

    Jan 12, 2007
    Land of Lincoln
    Sounds good to me!
  6. ChickensAreSweet

    ChickensAreSweet Heavenly Grains for Hens

    Yes like one of those technical support phone lines LOL . (Only you wouldn't have to be on hold.) [​IMG]
    Last edited: Jan 15, 2012
  7. itsy

    itsy Chillin' With My Peeps

    Mar 14, 2011
    New England
    I'm not sure I follow this. I know it's hard to organize this many people - which is why it helps to keep it all in the right section of the forum....i.e. the forum feedback and announcements section.

    Otherwise - do you guys feel that there are a lot of people posting misguided advice? I haven't really seen any of that myself. Also - if someone posts "I don't know how to answer this but maybe this will help..." or "I have the same question...." It's just getting your post back up to the top where more people would see it anyway.

    Either way - there are a few people you may see answering questions who may be a little better at it than others.... but aren't the more people helping the better?
  8. seminolewind

    seminolewind Flock Mistress Premium Member

    Sep 6, 2007
    spring hill, florida

    Not actually misguided. I think that a person that's having a problem might feel less lost and confused if their post is answered by a computer savvy person, and not filled with posts that take away focus from their question. Then their problem doesn't get addressed. I would just like to see a person that posts a problem remains the focus of their post.

    I guess there's no perfect way to get thru this. And others may have some good ideas.
  9. kstaven

    kstaven Overrun With Chickens Premium Member

    Jan 26, 2007
    BC, Washington Border
    The problem is that one person will post the same question in three different threads and it only gets answered in one. If we delete the other two we are accused of censoring. If we don't find the other copies we are ignoring people.

    The next issue has been telling people how to get to something and then having others come in saying they don't like it that way and the answers get lost.

    This is a battle we are losing out there and may have to start cleaning or deleting threads and routing people to one place.
  10. Mahonri

    Mahonri Urban Desert Chicken Enthusiast Premium Member

    May 14, 2008
    North Phoenix
    My Coop

    I have TWO technical posts saved that I am still trying to go through to figure out how to put things into my signature and how to post a classified add. I'm old and stupid but I'm hoping I'll figure it out eventually.

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