We had a very negative experience Wednesday April 9, 2014. We'd ordered 5 chicks in December. The morning of our pick up date we were notified by phone that they did not hatch out enough Welsummer or Sussex to complete our order - that they only had two for us, the brahma and barred rock. She said we could pick more chick hens from the leftovers from Monday's hatch, but couldn't tell me what they had, but someone could help us when we arrived. We drove over an hour to get there, and then we were told it is their STORE POLICY : they are not allowed to tell people the breeds of chickens in the "chick tub". Basically, if the customer doesn't know, you are supposed to guess, I suppose. I find this policy incomprehensible. They are hatching and selling chickens! We finally found someone who helped us identify 3 chicks that would do (maybe), and 1 which in fact looks exactly like the Welsummer we were supposed to get in our order, then found out they do not vaccinate the chicks in the leftover tub for Marek's and of course, now were too old to do so. They sell the leftovers for $2,00 each, but an unvaccinated mystery chick is no bargain. Lastly, while the 2 newly hatched chicks were fine when we arrived home, the 3 from Mondays hatch were touch and go. One promptly pasted up, and the 2 others had to be beak dipped and dropper watered for hours before they'd drink on their own. We thought we would fare better (and the chicks would too), going in person to pick up our chicks, and we were actually told by one employee that they box up the pick up orders before the ship out orders, but I strongly suspect that if you are getting a few chicks, that is not the case. I have not received a reply to an email I sent Meyer, detailing the entire experience, and don't really expect to. Such a shame! They are close enough and thus convenient to several large urban areas that are allowing backyard chickens, and their website, catalog and store are appealing to the chicken hobbyist, but they don't follow through where or when it matters.