The PO lost a shipment of Priority eggs coming to me. I called their Customer Service line with the confirmation number, they confirmed it was accepted but nothing after that. I filled out their website form...it went straight to my PO. My Postmaster called me and confirmed that it appeared the package was accepted but was never received by them. He apologized and said sorry, but there nothing he could do, he hoped I would still use their service in the future. The seller offered to resend the eggs at no cost but I have to pay for shipping or she will refund the eggs but will not refund the shipping. Is this pretty standard? I am just frustrated that the PO is not doing anything. We all know shipping in not cheap. Do you have to buy insurance in addition to the Priority shipping? If you do buy the insurance what exactly will/won't it cover? Anyone else have a similar experience?