I have learned that my PO at least answers the phone well before they open. I start early in the morning of the day they are due in. I have been told "they weren't on the last truck for the day" and been directed to the the main sorting house. Explained that they were live embyros and didn't need to be left over the weekend. Was told they couldn't search all the pallets, but in the end a supervisor delivered them to me at 5:30 pm that evening. Unfortunately they managed to break two extremely well wrapped and packaged eggs.