I have found when Menards service is bad, find the manager. It changes things.
I was getting a ton of lumber in Late Oct or early Nov. I needed one of the guys on a lift to carry the stuff. I did not feel like carrying it all on a little hand cart. I was in a bad mood too. The week before Judy an I loaded a trailer with 200-300 pieces of heavy lumber 10 and 12 inch stuff. We Were in one of the sheds loading it hoping one of the employees would come and offer to help.
2 kids each on there own lift, drove between the sheds were they park them. They looked at us loading the lumber and one said " Oh, I forgot I need to gas up" and laughed then drove away, the other one looked at us and said "me too". We loaded the whole thing ourselves. Not that we couldn't but a little help would have been nice.
Anyways on the day I complained. I had all this stuff to load. The security guard called for a lift on the radio, I heard him. I waited about 10 minutes no one came. I then walked to the loading dock with the lift guys. There were 4 of them in the area. They had topographical maps of some where north of Hwy 2 on the monitor and were talking deer hunting. A couple times they looked at me and went on studying the maps, pretending they never saw me.
I stood there about 10 more minutes. I wanted to see just how long they would play this game. It never ended. I went and found the manager. I was ticked off. I told him about all the lazy employees I had had to deal with lately. I told him how much money I spent in the last year at Menards and how "ticked" I was. He was real good about it all. He asked me to go back to my truck and they would be right there. I saw him go into the loading area. I think butt chewing occurred. You would not believe the great service I got. Of course, I could tell the guys were mad because I snitched them out. I really did not care.
I had not told this story before because the manager solved it so well. I have had minor issues since then but not many. I think my picture hangs in the loading area with a BOLO notice on it. I know the old saying one bad story from a store does more damage than ten good ones, which is why I have not said anything.
