When I was expecting the eggs, there had been a recent scan. So I went to the PO on that Friday. A supervisor told me that it wasn't there yet. The Saturday morning scan showed it at my PO. I went to pick them up, but the supervisor couldn't find them. She said they must be on my delivery truck and that the driver didn't scan the package or the scan didn't register. She said she tried to call the driver, but he wasn't answering. I went home and was waiting at my mailbox in the rain when the driver showed up. He didn't have my eggs, and didn't seem interested in helping me until I told him what the supervisor had said and that she had been trying to call him.
He called her and was told that the package was at the PO! It was after hours, but he told me where to go to pick it up. When I got there the supervisor told me "It was on hold for pickup." I reminded her that I had been there to pick it up and that she was the one that told me that it wasn't there. They definitely don't take it seriously enough, IMO.