I kinda agree that maybe no idea?? I have a ton of birds and thought I had checked them good too but one day I was out playing with my birds and I noticed a coronation getting sick looking. I looked him over for 2 weeks on and off to see if I could see anything and I looked thru his feathers and never one time did I see anything. He looked so sick. I picked him up one day and felt a scab and flipped him and about died when I saw all the mites. I about puked! I had gone over him at least 10 times in 2 weeks and never saw this and now they were everywhere. I am a good caretaker of my birds and love them a ton but I just did not see this. I felt so bad. Well I ended up dipping 100 plus birds and fogging and cleaning. It took a few months but they were all ok at the end. Sometimes we just dont see whats going on even if we are the best caregivers. I would contact the person and ask how they want to resolve it. Things do happen. Good luck with what ever you decide.
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