@Backyardchicken1, I said in post 6 to use the saline twice each day. Or substitute the Vetericyn. Let it dry a bit, then use the Neosporin twice a day. But to soften the scab first, you can make a warm wet washcloth into a compress, and hold it onto the scab for about 10 minutes while you hold her on your lap on a towel. If you consistently treat the wound twice a day, it will eventually heal.