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It really bugs me to hear what some parents say to their little ones sometimes! I was once shopping in a store one time and came across a mother who was talking to another adult nearby, and had a young boy (probably 2) sitting in the cart. So on my way by I smiled at the boy. Well, the boy got scared of me or something LOL, and started to cry. The mother, who didn't see me, whipped around grabbed the boys shoulder and yelled "What the H*** IS the MATTER with you!?" I couldn't believe it! The poor kid! I did not say anything, but I felt bad. I also dislike it when a parent says to a little one "What's the matter with you?" Or "Whats wrong with you?" In an annoyed voice. The kids will wonder if there really is something "Wrong with them". I think the proper way is to say "What is the problem?" Or "Whats the matter?" Calmly (Though that is hard sometimes....)
I do hope the mother AND father are looked into, because if the father did nothing, or yelled at the mother, what kind of home is that little one growing up in? Yikes. Little ones cry. Hitting them will NOT keep them from crying! That mother does need some help....