I did get a reply from them and they said:
It may be possible that something may have happened during shipping, such as starting to freeze them or whatever. Totally frozen eggs split in half, length wise. You may file an insurance claim online on the USPS website for the eggs that did not fare well during the trip. Most of the information they may need should be on the shipping label and the invoice. If there is any additional information that you may need, let me know. Hope the other three eggs will be ok. You may want to wait a day or two to see what the other eggs will do, before filing the claim.
Ok, if they were starting to freeze, why would that be a shipping issue? Shouldn't they have put a heat pack inside the box knowing they were shipping eggs in 20 degree or less weather? My post office told me that when I ship my peacock eggs they are considered "live animals" and I need to package them as such. I am going to bet that they are not going to cover these eggs cause she did not put a heat pack in the box. The other 2 eggs that look like they are oozing, I am hoping that it was from the egg I took the picture of dripping down on them but will not know til they start to smell. We will have to see. I guess buying from Kalaya is at your own risk and they hold no responsibility on their half of the sale. All they had to do was package and send the eggs to the best of their ability and by not using a heat pack, they did not. They did not offer any replacement eggs at all. I lost what looks like 3 eggs and they did not seem to care.
I really expect more from them than that.. sure I can see them not covering eggs that fail to hatch during incubation because they have no control over that.. but to not take any responsibility at all as to a heat pack or proper packing for the weather? That's just irresponsible on their part.
What were the markings on your eggs?
as far as I am concerned.. if you are going to try filing a claim I would file it on ALL of the eggs. If some got cold enough to freeze than all of them were subjected to an extreme in temperature.. so I would try to file it for all of them.. who knows.. maybe the post office will be nice. It's doubtful.. but we can keep our fingers crossed for you.
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