Official Squatch Watchers

[rjohns39]

Good morning everyone.

Happy FRIDAY!!

Good morning Henny, have a great day

 

[Grammy60]

Good morning everyone.

Happy FRIDAY!!

Good morning Henny have a great Friday !!

 

[Redhead Rae]

Good morning folks!

Slept like crap, but that's ok, the weekend is almost here.

Well, I thought I really liked Cricket Wireless, until this week. About 2 weeks ago, we ordered a new phone for DH and besides needing to straighten out which of his phones could call out, it went fine. Last week, I ordered a phone for myself since my battery has been getting steadily worse on my old phone. Right from the start, there was something wrong with the new phone. With the headphones that came with the phone plugged in the phone would randomly crank the volume all the way down without me telling it to. Often it was because the port got jostled but sometimes it happened for no reason. When I would plug in a headphone splitter (so you can charge the phone and use headphones at the same time because they were idiots and got rid of the headphone port) I would get electronic crackling noises and the audio would stop working over the headphones.

So I decided to return the phone, but I needed to get my old phone working. Apparently, once I engaged the new phone, with the new SIM card, they removed the old SIM card from their system, permanently. But, I couldn't get the old SIM card out of my phone to change it for the new SIM card. So on Tuesday, I made the hour drive (one way) to the nearest Cricket store to get this fixed. Apparently, I was doing it wrong. Anyway, I fixed that. I didn't call to finish the warranty process that night because I was just too tired.

Wednesday, I called the warranty department to finish processing the warranty request. I was then told I have to return EVERYTHING I got in my order, INCLUDING the new SIM card that I was using to keep my old phone working! So, yesterday afternoon, I got done work ridiculously early (2pm) and went on ANOTHER drive to the Cricket store to get a replacement SIM card because they junked my old one. And I had to pay $10 for the privilege of keeping my old phone working while I returned the new one.

Fortunately, the guys at the store were awesome and got me a shipping box (since I trashed the old one) and helped me pack it up properly. This saved me some money because I was planning on buying a box at Staples. This helped cheer me up a bit, and brightened my view on the Cricket store personnel. I still don't like the phoneline help. From the accents of everyone I've talked to, it sounds like they outsourced their call center to India, which is REALLY bad for me with my hearing loss. It makes interacting on the phone difficult.

I took it and another package (an Amazon return) to the UPS drop at Staples. My Cricket package was accepted fine. My Amazon package was a different story. Amazon gave me a QR code for the drop to scan. Apparently, Amazon/UPS/WHOEVER didn't give anyone but their "Full Service" drop locations the ability to read those QR codes. I had to spend 20 min on the phone to get Amazon to send me a label that would print which I had to forward to the Staples print shop to get printed out.

However, I got that worked out and got both packages shipped. Hopefully, Cricket accepts my return, but it will be 8-10 business days until I get my refund AND my upgrade option back. Until then, I have to deal with my old phone who's battery is getting worse by the day.

In some ways, I like being able to buy things online and not have to go into the store to deal with things, but sometimes, this change is SUCH a hassle! Especially when you live in the middle of nowhere and not right around the corner from from their stores.

 

[rjohns39]

Good morning Rae, try to have a great day. Wow what an ordeal... But I do know what you mean about country living. I'm dreading the day I have to trade in my phone.

 

[Grammy60]

Good morning folks!

Slept like crap, but that's ok, the weekend is almost here.

Well, I thought I really liked Cricket Wireless, until this week. About 2 weeks ago, we ordered a new phone for DH and besides needing to straighten out which of his phones could call out, it went fine. Last week, I ordered a phone for myself since my battery has been getting steadily worse on my old phone. Right from the start, there was something wrong with the new phone. With the headphones that came with the phone plugged in the phone would randomly crank the volume all the way down without me telling it to. Often it was because the port got jostled but sometimes it happened for no reason. When I would plug in a headphone splitter (so you can charge the phone and use headphones at the same time because they were idiots and got rid of the headphone port) I would get electronic crackling noises and the audio would stop working over the headphones.

So I decided to return the phone, but I needed to get my old phone working. Apparently, once I engaged the new phone, with the new SIM card, they removed the old SIM card from their system, permanently. But, I couldn't get the old SIM card out of my phone to change it for the new SIM card. So on Tuesday, I made the hour drive (one way) to the nearest Cricket store to get this fixed. Apparently, I was doing it wrong. Anyway, I fixed that. I didn't call to finish the warranty process that night because I was just too tired.

Wednesday, I called the warranty department to finish processing the warranty request. I was then told I have to return EVERYTHING I got in my order, INCLUDING the new SIM card that I was using to keep my old phone working! So, yesterday afternoon, I got done work ridiculously early (2pm) and went on ANOTHER drive to the Cricket store to get a replacement SIM card because they junked my old one. And I had to pay $10 for the privilege of keeping my old phone working while I returned the new one.

Fortunately, the guys at the store were awesome and got me a shipping box (since I trashed the old one) and helped me pack it up properly. This saved me some money because I was planning on buying a box at Staples. This helped cheer me up a bit, and brightened my view on the Cricket store personnel. I still don't like the phoneline help. From the accents of everyone I've talked to, it sounds like they outsourced their call center to India, which is REALLY bad for me with my hearing loss. It makes interacting on the phone difficult.

I took it and another package (an Amazon return) to the UPS drop at Staples. My Cricket package was accepted fine. My Amazon package was a different story. Amazon gave me a QR code for the drop to scan. Apparently, Amazon/UPS/WHOEVER didn't give anyone but their "Full Service" drop locations the ability to read those QR codes. I had to spend 20 min on the phone to get Amazon to send me a label that would print which I had to forward to the Staples print shop to get printed out.

However, I got that worked out and got both packages shipped. Hopefully, Cricket accepts my return, but it will be 8-10 business days until I get my refund AND my upgrade option back. Until then, I have to deal with my old phone who's battery is getting worse by the day.

In some ways, I like being able to buy things online and not have to go into the store to deal with things, but sometimes, this change is SUCH a hassle! Especially when you live in the middle of nowhere and not right around the corner from from their stores.

Good morning Rae have a great Friday!! So sorry you had to go through that mess.

 

[getaclue]

The return policies for some of these companies is ridiculous. They sure make you jump through hoops. Cell phone companies are notorious for it. Not only do most require original packaging when exercising the warranty option, to get the best trade in value when getting a new phone, you must put it in the original packaging as well. More, and more companies expect their customers to keep empty boxes for very long periods of time, and be able to FIND them when needed.

 

[rjohns39]

The return policies for some of these companies is ridiculous. They sure make you jump through hoops. Cell phone companies are notorious for it. Not only do most require original packaging when exercising the warranty option, to get the best trade in value when getting a new phone, you must put it in the original packaging as well. More, and more companies expect their customers to keep empty boxes for very long periods of time, and be able to FIND them when needed.

Good morning Clue, have a great day...

 

[Redhead Rae]

The return policies for some of these companies is ridiculous. They sure make you jump through hoops. Cell phone companies are notorious for it. Not only do most require original packaging when exercising the warranty option, to get the best trade in value when getting a new phone, you must put it in the original packaging as well. More, and more companies expect their customers to keep empty boxes for very long periods of time, and be able to FIND them when needed.

Get this, I couldn't get a straight answer from them if it was a problem that I didn't have the cellophane wrap that was on the original box, the phone, or the cardboard packaging the headphones were wrapped in (Thing 2 chewed up this last thing). Who keeps that stuff, REALLY!

 

[Molpet]

Good morning folks!

Slept like crap, but that's ok, the weekend is almost here.

Well, I thought I really liked Cricket Wireless, until this week. About 2 weeks ago, we ordered a new phone for DH and besides needing to straighten out which of his phones could call out, it went fine. Last week, I ordered a phone for myself since my battery has been getting steadily worse on my old phone. Right from the start, there was something wrong with the new phone. With the headphones that came with the phone plugged in the phone would randomly crank the volume all the way down without me telling it to. Often it was because the port got jostled but sometimes it happened for no reason. When I would plug in a headphone splitter (so you can charge the phone and use headphones at the same time because they were idiots and got rid of the headphone port) I would get electronic crackling noises and the audio would stop working over the headphones.

So I decided to return the phone, but I needed to get my old phone working. Apparently, once I engaged the new phone, with the new SIM card, they removed the old SIM card from their system, permanently. But, I couldn't get the old SIM card out of my phone to change it for the new SIM card. So on Tuesday, I made the hour drive (one way) to the nearest Cricket store to get this fixed. Apparently, I was doing it wrong. Anyway, I fixed that. I didn't call to finish the warranty process that night because I was just too tired.

Wednesday, I called the warranty department to finish processing the warranty request. I was then told I have to return EVERYTHING I got in my order, INCLUDING the new SIM card that I was using to keep my old phone working! So, yesterday afternoon, I got done work ridiculously early (2pm) and went on ANOTHER drive to the Cricket store to get a replacement SIM card because they junked my old one. And I had to pay $10 for the privilege of keeping my old phone working while I returned the new one.

Fortunately, the guys at the store were awesome and got me a shipping box (since I trashed the old one) and helped me pack it up properly. This saved me some money because I was planning on buying a box at Staples. This helped cheer me up a bit, and brightened my view on the Cricket store personnel. I still don't like the phoneline help. From the accents of everyone I've talked to, it sounds like they outsourced their call center to India, which is REALLY bad for me with my hearing loss. It makes interacting on the phone difficult.

I took it and another package (an Amazon return) to the UPS drop at Staples. My Cricket package was accepted fine. My Amazon package was a different story. Amazon gave me a QR code for the drop to scan. Apparently, Amazon/UPS/WHOEVER didn't give anyone but their "Full Service" drop locations the ability to read those QR codes. I had to spend 20 min on the phone to get Amazon to send me a label that would print which I had to forward to the Staples print shop to get printed out.

However, I got that worked out and got both packages shipped. Hopefully, Cricket accepts my return, but it will be 8-10 business days until I get my refund AND my upgrade option back. Until then, I have to deal with my old phone who's battery is getting worse by the day.

In some ways, I like being able to buy things online and not have to go into the store to deal with things, but sometimes, this change is SUCH a hassle! Especially when you live in the middle of nowhere and not right around the corner from from their stores.

What a pain, it's almost easier to change companies.

Need a spare room to keep all the boxes

 

[getaclue]

Good morning Rae, everyone.