Ok you two....tell them to check the trap on the line. Before everything went digital if you didn't pay for tv they put a thing out on your lines at the pole. It made it so tv signals wouldn't go through. They are junk! Had the same internet problem you are talking about before I was forced to pay for tv. Finally a lovely tech with a Jamaican accent came out. Did all the same stuff every tech before him had done then went up the pole. He came back holding what looked like a big plastic bullet. He poured water out of it then showed me the corroded mess inside. He said 90% of his calls are these stupid trap things. He removed mine, marked the pole with a flag saying it had one, told the co he replaced it and left. I NEVER lost internet again. Even got some free tv. Once they went digital they never bothered to remove the traps....