So angry to hear that from you two! Agree with @Canadian Wind, things like that must be reported up the HT management chain - if it is working as it should.
During my 24 year run with the same company i was forced to report three incidents upwards so far, a project manager forcing us to stay in a cheaper hotel in an area that was well known for being highly unsafe (think L.A. and gang-wars), a manager failing to appreciate and respect a female colleague and a customer making ambiguous remarks to a female colleague. Fortunately my employer takes this kind of things very seriously and acts swift.
