I ordered straw for the girls from the rescue shop on the 2nd of this month. I called twice the first time I was told it was delayed due to the petrol shortage then I called again and was immediatly offered a refund,

which defeated the object of a donation.
So I was at least expecting this to arrive this morning but still no show
I actually called the supplier just now and they very kindly said they would send me some for free.
What has made me sad is I felt as if i was nuisance asking when this straw would arrive at this rescue shop. When all I was trying too do is support them because I wholly believe in this charity.
Currently I'm left with nothing I'm happy with because the barley straw I bought previously I found too be too rough.
Blowing my own trumpet I think I would make a pretty good phone shop sales lady, maybe I will offer my phone services.
Friendly communication and patience are fundamental in sales especially when it's too aid a charity