I ordered my Buckeyes from the same place. Hatched & shipped Monday (Butters might have hatched Sunday), they arrived on Tuesday. Maybe Buckeyes are hardy, the chicks were busting out of the box when I got them, Popcorn leading the way. Shipped from Ohio to Central New York State. Last July. So it's not an impossible task by any means. This was a postal mistake, a handling, shipping problem and there's no excuse. If Bob has had problems with ordering before, as indicated, it's an endemic problem in the routing and execution, and really callous to boot, adding insult to horrible injury. No excuse in my book.
