I have a couple where the case sticks I just charge the batter in the cas. Did you get one of those charging leads?I've not been on much, 90 pages behind! Making a roof over the big run, family things and then also trying to get refurbished Arlo Ultra cameras working for the coop and run- could not even remove the case to put batteries in two of them, the button would pop but the case wouldn't move. DH may have found a solution, he finally took a look at it (after I've already ordered a brand new single camera Pro 4! OK maybe I'll keep it anyway?)
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It's not yet done, roof et al, and the base securing brackets and weighting are not all in yet...